Refund Policy

Last Updated: June 2026

At Peak Essentials, customer satisfaction is important to us.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After processing begins, orders cannot be canceled.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos showing the problem

We will review the request and provide an appropriate resolution.

Refund Eligibility

Refunds may be approved for:

  • Damaged products

  • Defective products

  • Incorrect items received

  • Orders lost in transit

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect address provided by the customer

  • Delays caused by shipping carriers

  • Normal wear and tear

  • Customer change of mind after shipment

Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback.

Fraudulent chargebacks may be disputed with supporting documentation.

Return Authorization

Do not return any item without contacting our support team first.
Unauthorized returns may not be accepted.

Contact

Email: contact@peakessentials.site
Website: www.peakessentials.site